RETURNS

Please note we do not offer order cancellations or refunds due to change of mind at this time. All orders are final once payment has been made.

*All pre-orders are final and non-refundable if you change your mind. Flora and Cub is not liable for a refund for change of mind. *

I completely understand how tricky online shopping for kids can be, so don’t worry we have you covered!

If you do wish to send something back to us, please just send us an email to a.jandco@outlook.com with your name and order number so we can discuss a return approval within 7 days of receiving your order.

We do not offer refunds unless the product is deemed faulty, but we are more than happy to offer an exchange or provide you with a store credit.

Please note that we do not offer returns on sale items. All sale items are final.

All items must be returned to us within 14 days of being received in order for a store credit or exchange to be issued.

Please note: for hygiene reasons, we cannot provide refunds or exchanges on teethers, dummies, headbands or beanies unless deemed faulty.

All items must be in new condition, undamaged, unworn, unwashed, odour free and in an unused condition. 

The cost of shipping the items back to us is the buyers responsibility and this cost will not become part of the store credit or exchange value.

Please note that all returned items must be sent with a tracking number, items not sent via this postage method will not be covered if items are lost in transit while being returned to us. Please ensure you pack all items with care into original packaging in a secure post bag/box for protection, or a return may be denied.

Please be aware that we can not hold stock for you while we wait for your return to arrive back to us for an exchange. Stock sells fast and unfortunately we can not guarantee stock levels. If your size is no longer available we will offer a store credit.

The cost of shipping the product back to you is also the buyers responsibility, this cost will be invoiced and will need to be paid prior to your items being shipped back to you.

If you have any further questions, please do not hesitate to get in touch with us.